🚚 Shipping Policy

✨ Affordable Global Shipping – Reliable, Fast & Simple.

📦 Shipping Rates – Orders over
€100 ship free worldwide. Orders under €100 will incur a flat fee of
€5.90.

⏱️ Processing Time – Most orders are processed and shipped within 3–5 business days. Custom or handmade items may take 7–15 business days to prepare.

🌍 Delivery Time – Shipping usually takes 5–15 business days, depending on the destination country or region.

🔎 Tracking Information – All orders come with a tracking number. You can track your package via our website or the courier’s official website.

🎁 Packaging – All items are carefully packed in eco-friendly materials and come with elegant gift boxes & branded cards, perfect for gifting.

⚠️ Customs & Duties – International orders may be subject to import duties or taxes, which are the responsibility of the customer.

Return Policy (Summary)

📅 Returns accepted within 14 days of delivery.

✨ Items must be unused, unworn, in original packaging with proof of purchase.

❌ Final Sale – Non-returnable items: custom jewelry, earrings, gift cards, discounted/clearance items.

📦 Return shipping costs are the buyer’s responsibility.

💳 Refunds will be processed within 10 business days after inspection.

🔄 For exchanges or defective items, please contact us within 48 hours.

📧 identifygems2014@gmail.com

How to care for your alloy & wooden jewelry.

🚿 Keep Dry – Avoid prolonged water exposure. Dry it quickly if it gets wet.

💨 Avoid Perfumes – Chemicals may cause discoloration or fading.

🌡 Store Well – Keep jewelry in a dry, sealed pouch or box to avoid oxidation.

🧽 Wipe Often – Gently polish with a soft dry cloth to maintain its shine.

Want to personalize it? We’ve got options!

🖼 2 Custom Types – Modify an existing design, or request a fully custom piece.

💬 Pre-order Discussion – Contact us with your idea (size, color, engraving, etc.)

💳 Payment Notice – Full payment is required before custom production begins.

📐 Sketch Approval – For custom work, we’ll confirm all design details with you before we start.

We’re real people — and we love talking with customers.

📧 Email us anytime at [marketing@id-jewelry.com]

📦 Questions about shipping, custom orders, or anything else? Just ask!

😊 We're here to make your experience smooth and joyful.

We believe that jewelry is more than decoration — it carries energy and speaks the language of the soul.

For years, we have dedicated ourselves to crafting each piece with care, blending the beauty of natural gemstones with the warmth of handmade artistry.

Our flagship silver jewelry store 👉 www.idjewelry.de

You can also find us on Etsy, where we share our creations with a global community:

• https://idjewelryde.etsy.com
  
• https://idgemsde.etsy.com
  

We offer two main collections:

✨ Handmade Jewelry — original creations infused with inspiration, made to shine with you every day.

✨ Natural Gemstone Beads & DIY Materials — designed for jewelry lovers and makers to create their own unique pieces filled with meaning and energy.

Every piece we make is meant to accompany you, to guard your spirit, and to become part of your story.