Versand

 

Shipping Policy

Shipping Fees
We offer free shipping for all orders over €100. Orders below this amount will incur a flat shipping fee of €5.9.

Processing and Delivery Time
Orders are usually processed within 3–5 business days. The estimated delivery time is 5–15 business days, depending on the destination country or region.

Tracking Information
All orders will include a tracking number once shipped. You can track your package on our website or the courier’s official website.

Packaging Information
We use durable and eco-friendly packaging materials to ensure your order arrives safely. Each item will be delivered in an elegant gift box with branded cards, making it suitable for gifting.

Customs and Duties
International orders may be subject to import duties or taxes, which are the responsibility of the recipient. Please check your local customs policies before placing an order.

Special Cases
In case of delays, lost packages, or damages during shipping, please contact our customer support team at identifygems2014@gmail.com. We will do our best to assist you.